Frequently Asked Questions

Véla is a platform that connects you with reliable, home-based service providers such as chefs, cleaners, pet sitters, and babysitters.

Simply sign up or log in, browse available services, select your preferred provider, choose a date and time, and confirm your booking.

Véla is currently available in select cities. When you sign up, you'll be notified if services are available in your area.

All service providers undergo background checks and interviews to ensure safety, reliability, and professionalism.

Yes, you can reschedule or cancel a booking from your profile page. Please note that cancellations within 24 hours of the appointment may incur a fee.

Payments are securely processed through the Véla platform using your preferred payment method. No cash is required.

If you experience any issues, please contact our support team through the Help section. We are committed to resolving any concerns promptly.

Absolutely! Visit our 'Become a Provider' page to apply. We welcome experienced and passionate individuals to join our community.